We are a data-driven enterprising market research and business consulting firm. Strategically located in San Antonio, Texas, our expert team of researchers works with a range of clients all over the USA, from emerging businesses to the Fortune 100. At Gold Research, Inc. we are always challenging ourselves to develop stronger and more effective analytical tools, including store Intercepts, for our clients. We are passionate about uncovering the answers you need to increase your business ROI.
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Gold Research, Inc.’s Customer Journey MappingTM provides an excellent way to understand customers’ thoughts and activities as they move on their path-to-purchase toward buying a product or a service. Gold Research, Inc. provides customized B2B and B2C Customer Journey Maps that show exactly what is driving customer loyalty. Knowledge about customer experiences and shopping behaviors can attract more business and create more effective marketing. Companies that leverage Gold Research’s Customer Journey MappingTM are highly successful at building customer loyalty, enhancing employee engagement, increasing revenue per customer, and making their marketing more effective than the competition.
Gold Research, Inc.’s Customer Journey MappingTM helps you identify the different phases or “life-stages” in your customers’ path-to-purchase journeys. Our proprietary and exclusive customer journey mapping processes can help in identifying triggers that you can control to influence and change customer behavior in each phase of their buying journey. Fueled by quantitative and qualitative research, our customer journey mapping provides actionable insights and help you influence customers to build market share and loyalty.
Gold Research, Inc. has extensive experience in Customer Journey MappingTM, path-to-purchase research, deploying customer intercepts, in-store interviews, mobile surveys for concept testing, marketing testing, satisfaction research, shopper insights, and mystery shopping. Contact Gold Research for your B2B or B2C Journey Mapping and start increasing your ROI today.
Market research, shopper insights leaders rely on our Gold InterceptsTM: Guaranteed Real-Time Certified Surveys from Credentialed SurveyorsTM. Optimum for satisfaction research, exit interviews, audits, mobile surveys anywhere in U.S., Canada. Gold Journey MappingTM: Customized journey maps that display customer's entire path-to-purchase so you can make targeted improvements and impact buyers positively.Read Full Article Text